PBA and Associates, LLC

About Our Team

President & Founder

Susan Buckingham has decades of experience in the business healthcare and technology industries.Susan served as business development director for a multi-million dollar firm that supported healthcare practices nationwide. She personally picked key staff members with over 15+ years of experience to service her clients in areas of medical billing, credentialing, marketing and revenue management, offering her clients experts in the field with proven results.

She has a natural instinct of the business aspect and the market niche of the practice. Ms. Buckingham pursues your claims and patient receivables as if its her own money.

Ms. Buckingham holds an advanced degree from Salisbury University and leads PBA and Associates Client Services group, ensuring that their clients are achieving their goals. Ms. Buckingham personally monitors each client’s Accounts Receivable reports on a weekly basis to guarantee the client 93-98% receivables. She personally meets every client to discuss practice strengths and challenges to create a clear pathway for best practice solutions. Ms. Buckingham has a passion for your business and is fearless in the pursuit to meeting your practice goals.


Director of Medical Billing:

Tracy Harrell: 20 years’ experience in medical billing and coding, specializing in charge capture for urgent care, gastroenterology, cardiology,dermatology, urology, gynecology and infectious diseases. Ms. Harrell personally monitors the submission of claims in the office.

Her focus is the order of the claim to maximize payment on each claim and to avoid any potential delays related to codes. Ms. Harrell provides training for our physicians on office EMR/EHR systems to minimize the process and avenues to maximize their time spent on the system.goals and how to grow their business. She coined the term ” partnering with your practice”. EMR and EHR systems have pockets where claims can hide or need a trained eye in managing the order and the specific codes for the claim. We believe there’s nothing like the trained eye of Coder and billing specialist who knows EMR’s to find your profits. From implementation of a new EMR system to claims management Ms. Harrell is an expert in the pursuit of your practice funds.


Director of Marketing:


Jessica E. Kahn: 17 years of industry specific marketing experience working with online giants like google and ways to develop a strong loyal client base.

    She has the ability to establish your niche, pull your top 10 cpt codes and create a 4-point  marketing plan that will have your office doors swinging. When you meet Jessica you will be                                             excited about what her creative eye and marketing team has for you and your practice!  Her ability to target your passion for what you services you enjoy performing to your money making procedures are her focus with the cutting edge and creativity of a master marketing guru.


Team Leaders:

Rhonda Gaston: Ms. Gaston offers our clients 17 years medical billing and coding experience working with Hematology, Primary Care, OB/GYN and Urgent Care. Ms. Gaston is dedicated to submitting and collecting the claim fast and accurately. She enjoys her work and it shows! primary care, hematology and Urgent Care. Ms. Harrell has successfully implement new EMR systems, to include Codonix, Allscripts, GE Centricity, Amazing Charts, EZ Claim, Eclinical Works, Nextech, EHI Connect and NextGen, just to mention a few. Ms. Harrell has an innate ability to repair EMR systems and expedites our claims process. She is truly gifted and talented in implementing and fixing systems with discrepancies and claims with difficulties.

Certified Professional Credentialing Specialist:

Ms.Beatrice Fletcher offers our practitioners over 25 years health care services. She holds advanced placements as Certified Professional Medical Services Management (CPMSM) and  as a Certified Professional Credentialing Specialist (CPCS)

Ms. Fletcher provides Medical credentialing for Physician and Mid Level  as well as Behavioral health Credentialing ,Optical and Dental Credentialing ,Multi-Specialty Credentialing ,Hospital Credentialing , Health Care Credentialing  Insurance Carrier Credentialing ,Delegating Credentialing and Faculty Credentialing  and Multi- State Credentialing.


To learn more about PBA, and its exceptional staff please contact us, or text to arrange for a confidential meeting, 571-384-0069